CANCELLATION POLICY

Last updated Jan 1, 2021

CANCELLATION & REFUND POLICY

Cancellation Policy

We have designed our cancellation policy to enable customers to have the most flexibility and convenience in travel. You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the Aadarsh Mobile App / Website by logging with your registered credentials or by calling us anytime on the 24x7 Customer Care Helpline +91 70-3006-7007.

In your booking confirmation, we indicate that your booking may be cancelled for Free (no cancellation charges apply) if you cancel before a certain date and time. This signifies your “Free Cancellation period”. If you choose to cancel a booking, please do so before the end of your “Free Cancellation period”. Once your “Free cancellation period” has ended, cancellation charges shall be applicable for the booking.

Depending on when you cancel your booking after the end of your “Free cancellation period”, your cancellation charges may vary. Our cancellation charges enable us to compensate our taxi operators for their incurred and opportunity costs of holding the vehicle reservation in place for your convenience.

  • We try to provide you vehicle and driver information as quickly as the vehicle & driver is allocated to your reservation. However, we request that you only access car & driver information that is made available to you if you are absolutely certain of your travel plans. The “Free cancellation period” for your booking shall end as soon as you have accessed car & driver information on our platform. We do provide you fair warning when you try to access this information, however you agree that you shall be liable for applicable cancellation charges if you cancel the booking after accessing car & driver information for your booking.
  • If you cancel your booking within 4 (four) calendar hours of the scheduled pickup date and time, it shall be treated as a “Customer No-Show for service”. You shall be liable to pay the entire Booking Amount as Cancellation Charges for such a booking.
  • If you cancel your booking after your “Free cancellation period” has ended but in advance of “4 calendar hours” before the scheduled pickup date and time, a Cancellation Charge equivalent to 25% of the Booking Amount shall be applicable. The balance amount, if any, shall be credited to your Aadarsh account within 8 working days. If you have a cash amount balance in your Aadarsh account, you may request for it to be transferred to your bank account or use it to create a new booking at any time.

Aadarsh Cabs strives to have a 100% Fulfilment score. We hope to provide you a car 100% of the times when you book with us. If we are unable to provide you with a vehicle for any reason whatsoever, we shall not only refund your money but as a courtesy we will also credit you the same count of Aadarsh Coins (no cash value, to be used as future booking credits only) as the booking amount of the booking we were unable to deliver. You may redeem Aadarsh coins in part or full towards any other Aadarsh Booking(s) in future. Usage of Aadarsh Coins shall be subject to Aadarsh coins terms and conditions as laid down on our website www.Aadarshcabs.com. A Customer may login to www.Aadarshcabs.com, using his login credentials to check his Aadarsh Coins Balance.

If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.

If there is a “Customer No-Show for service” event, i.e. you are not at the pickup location and/or your assigned Driver is unable to get in touch with you on your registered phone number at the scheduled pickup date and time, the Driver shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter we will treat the Booking as cancelled. As stated hereinabove, You shall be liable to pay the entire Booking Amount as Cancellation Charges for such a booking.

The onus shall be on the Customer to inform Aadarsh Cabs at least 24 hours before the time of departure, for any delays or rescheduling of departure time. We may not be able to change your departure time as this subject to the availability of the car at such rescheduled time.

Refund Policy

  • In the event of cancellation of your booking, we shall be issuing you a refund of the entire amount paid to us in advance for the given booking less applicable cancellation charges. To request a refund, simply contact us with your booking details within thirty (30) days of your purchase. Please include your Booking ID (sent to you via sms and email after booking). Optionally, please tell us why you're requesting a refund – we take customer feedback very seriously and use it to constantly improve our offering and quality of service. Refunds are usually processed within 21 days from the date of request and is limited to the amount paid to us in advance for the given booking.
  • Refunds are subject to Cancellation charges, if applicable (for details please refer to our Cancellation Policy above).